Cybersecurity Incident Response Analyst

About Citi:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Our Team:

The Chief Information Security Office (CISO) is home to deeply talented colleagues that work to ensure the safety of Citi's clients', our revenue, our employees and our proprietary data. We manage information security as one end-to end program – one with a clear mandate and accountability. Our mission is a program that is fully anchored to modern control and architectural frameworks, is fully aligned with the enterprise architecture of the firm and is deeply integrated into the sectors and functions.

As a Cybersecurity Incident Response Analyst, you will be working within the Cyber Security Fusion Center (CSFC), driving firm-wide effort to prepare, respond and recover from potential cyber threats and attacks. This role ensures the firm is globally prepared to respond to cyber incidents (resulting from a cyber or technology nexus). This is accomplished through proactive monitoring of emerging incidents, development and execution of cyber incident exercises, and review and maintenance of procedures and runbooks necessary to ensure an orderly response and recovery from cyber events. The CSFC Cybersecurity Incident Response Analyst will operate a virtual war room and incident management function during events to ensure coordination, mitigation, and recovery from events in a timely manner. This role also provides a single source of consolidated information, and subsequent incident communication/notifications.

We are looking for proactive and curious individuals to join our team to run exercises and activities to put our most senior leaders to tests with the mission to keep Citi and Citi’s customers safe. This team will consist of full time employees located strategically in regional locations to provide global coverage.

Responsibilities:

• Executes under crisis conditions regardless of the seniority of the audience, with a sense of urgency and mission

• Monitor information sources, including, but not limited to – SIRTS, intelligence updates, major incident channels (ServiceNow), and external news sources – to triage and assess events that may impact Citi, our clients or 3rd parties.

• Facilitate the coordination, communication and escalation response of major cyber incidents impacting our businesses, 3rd parties, vendors and clients

• Serve as a liaison between the CISO, Business and 3rd Party oversight teams, promoting rapid escalation of cyber events and translating cyber technical details into laymen’s terms

• Leads design, planning, coordination and execution of global cyber incident exercises

• Engages country leadership, global business leaders and internal functional teams to assess requirements and identify opportunities to incorporate innovation and improve exercise scope

• Analyzes and presents team outcomes to senior leadership, regulatory bodies and internal business stakeholders

Qualifications:

• 6+ years relevant experience

• Extensive experience engaging with Senior Stakeholders

• Incident/Crisis management experience including: Ownership, Assessment and initial support, Escalation/Notification, Business Impact Analysis, Resolution Tracking, Senior escalations

• Experience in exercise design, planning and execution.

• Excellent written and verbal communication skills required to influence and negotiate with senior leaders across functions (including experience in communications with external parties)

• Understanding of Project Management Standards

• Desired professional qualifications: ISC2 Certified in Cybersecurity, Comptia Security+

Education:

Bachelor’s degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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