Global Site Reliability Engineering Lead Manager

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in strategy, leadership and the experience in the real world of engineering to the Operations and Technology Chief Information Office Business area.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Services Production Management is part of the SMBF (Services, Markets, Banking & Finance) organization within the Operations & Technology Chief Information Office. The Production Management of this large scale, diverse environment will reap significant benefit from advancing our SRE capabilities. We are therefore investing in the build out of our Production SRE Operating Model, hiring a seasoned leader who can take a large organization on a multiyear transformational journey. You will lead operating model transformation, to establish a minimum dedicated capability across 7 distinct Services sub domains (Digital, Payments, Securities, Core Banking & Liquidity, Data and our Client Experience & Command Centre).

An evangelist who inspires our global organization to shift the balance from reactive to proactive practices. Instilling a culture of low/no touch production, high resiliency, with an eradication and prevention ethos over automation. You will possess real world awareness of the complexity and challenges an environment of this scale can pose, leveraging your experience to inform strategy, engagement, and results.

What you’ll do

• Defining Services SRE Strategy & Objectives in partnership with the Global head of Services Production. Incl. Operating Model, Enterprise Tooling adoption and Services Business/Client outcomes.
• Building solid partnerships with Development leadership & delivery teams to maximise engagement and delivery of shared goals, a cohesive BoW and agile working principles.
• Seat on Services Technology Architectural Review Boards, partner / influence adoption of Production nonfunctional requirements into SDLC cycle.
• Build and deliver a growth plan for SRE leveraging the potential of Technical Operational teams, including a implementing a network of trusted production architects to aid with architectural reviews of new products/applications.
• Responsible for Services domain wide SRE BoW, tracking benefit realisation, including adoption of production developer tools / process adherence, imbedding Agile working principles.
• Understands SMBF and Services Objectives, ensures proactive assessment L1, L2 & L3 workload drivers, keeping abreast of emerging trends aligning strategy and delivery to address.
• Drives engagement, training & development of the SRE community, instilling a culture of technical excellence & collaboration. Supporting low/zero touch Production management, along with Observability, Resiliency and Recoverability outcomes.

• Responsible for Services SRE budget employing commercially minded decision making to deliver cost effective solutions. People Management, including performance evaluation, reward & recognition.
  

What we’ll need from you

• Proven track record delivering organizational transformation or demonstrable experience engaging, motivating, and influencing stakeholder teams.
• Strong practical / real world experience of SRE and Agile working practices.
• Experienced in varied Production Management disciplines with a track record of continual improvement.
• Desired strong technical background, experienced with pitfalls and best practices related to automation, monitoring, observability, resiliency & recoverability.
• Excellent interpersonal & communication skills with ability to influence and garner support with senior stakeholders and partners.
• Strong financial planning and cost discipline.
• Exceptional staff engagement and talent development.
• Experience managing distributed teams and familiarity with relevant technologies, including relational and NoSQL databases, middleware, programming languages and operating systems.
  

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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